Appointments & Agreements

We appreciate you and hope you will see us as a partner in your family’s health. Please remember that the scheduled appointment is reserved specifically for your child. Any change in this appointment affects many patients. If a cancellation is unavoidable, please call the office at least 24 hours in advance so that we may give that time to another patient.

  • Most restorative (fillings, extractions, etc.) procedures are scheduled in the morning. Children, as well as adults, are prepared and do better in the morning for these types of procedures.
  • We strive to see all patients on time for their scheduled appointment. There are times when our schedule is delayed in order to accommodate an injured child or an emergency. Please accept our apology in advance should this occur during your appointment. We will do the same if your child is in need of emergency treatment.
  • Please arrive 15 minutes before your scheduled appointment to allow time for parking and for completing any additional paperwork.
  • If you arrive 15 minutes late for your appointment, you may be asked to reschedule for the next available appointment time.
  • If two (2) broken/missed appointments occur or two (2) cancellations without 24-hour notice, our office reserves the right to not schedule any subsequent appointments and/or apply a broken appointment fee.
  • A parent or legal guardian (with official documentation, not a notarized letter) must be present during all appointments when the child patient is in the office.
  • The parent bringing the child to Issaqueena Pediatric Dentistry is legally responsible for payment of all charges. We cannot send statements to other persons.
  • There is no direct relationship between our office and your insurance company. The type of plan chosen by you, and/or your employer determines your insurance benefits. Because insurance policies vary greatly, we can only estimate your coverage in good faith, but cannot guarantee coverage due to the complexities of insurance contracts. Your estimated patient portion is required at the time of service.
  • As a courtesy to our patients, we will be happy to bill your insurance company for services to render payment as well as obtain a pre-treatment estimate.
  • All emergency treatment must be paid in full at the time of service.